If an investor overfunds their investment or requests a refund before the closing of a deal. When faced with investors requesting a refund, it is first necessary to identify their method of payment and then take the specified course of action.
While managing investor payments on DealMaker, it is possible to process a refund for a Credit Card or Bank-to-Bank (ACH or ACSS) payment directly from the application. In order to process a refund, you must have the "payment admin" permission.
For Express Wire refunds, please contact your Customer Success Manager for assistance.Your investor will need to provide their receiving Wire instructions to be able to proceed.
Navigate to the "Investors" tab, and select the investor who you would like to refund. This will take you to the Investor's overview, where you may select "Manage Transactions".
-png.png)
Within the "Manage Transactions" window, you may select the menu on the left hand side of a transaction and select the "Refund" option.
If you select this option, you will see a confirmation window. By selecting "Ok", you will process the refund and the transaction will transition into the "Refunded" state, and the investor will now appear as "Unfunded". Please note that it may take several seconds for the changes in state to take effect, and you may need to refresh the page to see them accurately reflected.
