Your Customer Success Manager (CSM) will be your main point of contact throughout your deal, supporting your team to maximize your raise experience. They will guide you through the onboarding process, connect you to the appropriate person for all your inquiries, and track deliverables to ensure we hit the proposed launch date.
To optimize your timeline, the DealMaker services engaged will begin onboarding at different times, based on how long it takes and prioritized accordingly. You will be supported with a workback schedule to track your deliverables and due dates.
DealMaker wants to ensure you are in control of your own deal and strives to get you are equipped and comfortable with all platform features. Your CSM will be able to provide training, demonstrations and access to DealMaker’s Knowledge Centre as a means to answer a wide range of questions.
You are encouraged to utilize your CSM to address situations not found in the Knowledge Centre, further discuss features found within the platform and plan the most efficient ways to engage investors.